The service we offer to call centers covers everything needed for modern business. Simple monitoring of agent performance and statistics tracking, plus call transfer, callback when all agents are busy, routing calls to the least busy agent, etc. Simple implementation and a fast response in case of problems ensure uninterrupted operation and lower call center costs.
A clear and simple interface makes work easy, without the sometimes painful process of getting used to new technologies.
Up-to-date call data is available to you at any moment, both for the call center as a whole and for each individual agent. Our solutions can be applied in existing call centers on existing PBX systems.
- overview of each agent’s work
- automatic break tracking
- the lowest call costs thanks to the option of choosing multiple carriers
- automatic answering of calls when all agents are busy, as soon as the first agent becomes available
AI integrations for call centers
The call center solution can be upgraded with artificial intelligence tools that take the load off agents and raise the quality of service. AI connects to the existing phone system, without changing the way agents work.
- a virtual agent that answers frequently asked questions and handles simple requests 24/7
- automatic transcription and summary of every conversation
- analysis of customer satisfaction and conversation quality
- smart call routing by topic and urgency